The Power Department strives to provide expedient and efficient responses to restore power in the event of an outage. When outages occur, crews work 24/7 to restore power as quickly as possible.

In Kaysville City’s continuous effort to enhance communication and response efficiency during power outages, they are pleased to introduce a comprehensive new system for reporting and receiving updates on power outages.

Launched in January 2024, this innovative approach leverages the Power Department’s Advanced Meter Infrastructure to offer predictive outage analysis, significantly enhancing service during such events.

Residents now have multiple convenient options for reporting outages:

• Text 801-497-7117 (for those who have registered their phone number)

• Call 801-544-8925 to access the automated phone system at any time

• Report via website at https://www.kaysville.gov/960/Outages

The Kaysville City website also features a live outage map showing affected areas and the number of residences impacted. Furthermore, registered users can receive real-time updates and estimated restoration times directly via text.

In a significant update to the Outage Management System (OMS), starting May 11, 2024, all residents with a cell phone number listed in the billing system will be automatically enrolled to receive these updates. This ensures that residents are promptly informed and empowered with the latest information during outages. This step toward modernizing communication with the community underscores commitment to not only keeping the lights on but also ensuring that residents are well-informed and supported during power interruptions.

Additional safety information from Kaysville Power is to never go near a downed power line, even if you think it is no longer carrying electricity. If you come across a downed power line, dial 911 without delay. It is important to treat all fallen power lines as live and hazardous. These lines have the potential to electrify the surrounding ground and objects. Maintain a distance of at least 30 feet from any downed or partially suspended power line, as well as from any other item that could be energized. (Please remember to contact 911 solely if you visually confirm the presence of a fallen wire; refrain from assuming a wire is down solely based on a power outage.)